FAQ

  1. What Payment do you accept?

We accept PayPal and bank transfers.

  1. How much is shipping cost?

Shipping costs depend on weight and volume.

Please send us your quantity and shipping address with zip code via chat box or email:sales08@ctlite.cn/info@ctlite.cn

  1. How long does the shipment take to arrive?

It depends on the shipping company. It takes 5-9 days for most areas.

  1. Do I have to pay import/sales tax?

We have tax-included and non-tax-included channels for you to choose.

If you choose non-tax-included channels, you need to consult the local express company for specific tax information.

  1. Can you repair if there is a issue with the LED fixture?

Our LED grow lights have a 3-5 warranty. And LED Aquarium lights have a 1-2 warranty.

If the product is damaged or malfunctions during the warranty period, we provide you repair solutions and send accessories to you for free.(Also no need to pay shipping cost for accessories.)

We need you to provide us the proforma invoice which is issued when you buy, pictures and video showing the issue.

  1. Are your LEDs full spectrum?

Yes, all of our LED lights are full spectrum.

  1. What kind of LED diodes do you use?

Different light fixtures have different diode recipe, please check the specifications for the light you are looking for. Or you can contact us by email.

  1. What’s the life-span of your lights?

Our lights have at least >50,000hrs lifespan.

  1. Do the light comes with a lighting controller?

No, the controller needs to be purchased separately.

You can order lighting controllers by contacting us on our website or email.

Please tell us your quantity,we will send your Proforma Invoice with shipping cost as soon as possible.

  1. Can your lights be daisy chained?

If you are asking about Daisy Chained by signal cable, most of our grow lights can be daisy-chained by RJ-11/RJ-12/RS485 cable. But regarding the FC-600, it's designed for home growers who can’t be.

  1. Can you send me detailed specification of your lights?

Yes we would like to, please email us at sales08@ctlite.cn. We will reply in 24 hours.

  1. Is your LEDs UL/ETL/DLC/CE certified? can you send me the certification test report?

All our products have UL/ETL/CE certification.

  1. Can I have my LOGO printed on the body of the light / package?

Yes, but there is a MOQ request, please contact us info@ctlite.cn or sales08@ctlite.cn

  1. Can you make the light to 1000 watt?

Yes, we can customized 1000W LED grow light for you. Please contact us by email.

  1. Can you offer me a best price?

The price online is the best price we can offer. You are welcomed to join our referral program for 5% discount if your friend/family buy from Medic Grow.

  1. What’s the warranty policy?

We offer 5-year warranty for 600-100W light fixtures.

3-year warranty for 60-400W light fixtures.

  1. Can your LED grow lights be daisy-chained?

Yes, All our products except the FC-600 can be daisy chain controlled.

  1. Where is your office and warehouse

Our office and warehouse is located in Shenzhen,China.

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